At serenepray.store, we want you to feel complete peace of mind with your purchase. We maintain high standards for all our devotional items:
- Return Window: You may request a return or exchange for items within 7 days of delivery.
- Eligibility: Items must be in original, unused, and pristine condition with all original packaging intact. Due to the sacred nature of these items, we cannot accept returns on products that have been used or handled excessively.
- Defective/Damaged Items: If your order arrives damaged or with a defect, please contact us within 24 hours of delivery with clear photographic evidence, and we will arrange a replacement or refund immediately.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus shipping fees. Customers are responsible for return shipping costs unless the item is deemed defective or damaged during transit.